Frequently Asked Questions

What is Blink?

Do I have to be a Blink member to use the Blink chargers?

What are the benefits of Electric Vehicles (EV)?

How do I locate public charging stations on Blink Network?

I live in a condo or apartment and don’t have my own garage, where can I charge my EV?

Do I pay for parking lot and electric vehicle charging fees?

What is the difference between a Level 2 charger and a DC fast charger?

What is the difference between a public and a private/restricted location?

How do I start a Blink charging session?

How do I end a charging session?

How much time is needed to charge?

Who should I contact if I need help or have questions?

What is your refund policy?

Will I need to pay a network fee for my residential Blink HQ unit?

Are there any current incentives or rebates for purchase of a charging station?

Have a specific location where you'd like to charge your EV?

What should I do when a charging station is blocked by a gasoline-powered car or EV that is not actively charging?

"No Charge To Charge", "ChargeUp", and "EZ-Charge" questions

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What is Blink?


Blink refers to the Blink electric vehicle (EV) charging stations and Blink Network, the software that operates, monitors, and tracks the Blink stations and all of its charging data. Blink is a subsidiary of CarCharging.

How do I locate public charging stations on Blink Network?

You can locate and check real-time status of our stations either on our BlinkMap or with our Blink Mobile App for iOS and Android devices. You can also initiate and view the status of your charging session on the Blink Mobile App. Additional charging stations can also be found on CarCharging's website.

I live in a condo or apartment and don’t have my own garage, where can I charge my EV?

CarCharging provides EV charging equipment and services in convenient locations including apartment and condominium communities, as well as public locations, such as parking garages, shopping malls, office parks, hotels, and convenience stores.  CarCharging can assist property owners with hardware, installation, maintenance, and related services for EV charging stations.

The length of time necessary to charge an electric vehicle depends on the rate at which the electric car charges and the type of charge used.  We offer Level 2 EV charging, which provides 240 volts with 32 amps of power, and DC Fast charging stations (DCFC), which are compatible with some electric vehicles.  The average time to charge a depleted car battery on a Level 2 EV charger to full capacity is ~3 – 4 hours. A DCFC can charge a Nissan LEAF in less than 30 minutes.

Most EV’s display the charging status on the dashboard.  The EV charging station will also indicate the charging status on the display.  Additionally, byand activating an EV charging network account, you may enable email and/or text alerts for notifications including:

  • Charge Completed

  • Charge Stopped or Interrupted

CarCharging offers Level 2 electric vehicle charging stations, which provides 240 volts with 32 amps of power to quickly recharge an EV battery, as well as DC Fast charging statins (DCFC), which are compatible with some electric cars and provide a rapid charge.  Additionally, some of our Level 2 EV chargers also provide an additional port for Level 1 charging, which provides 120 volts.

If there is an issue with the electric vehicle charging station or charging, please call the 800# listed on the EV charger.  You may also send feedback to CarCharging via email (Info@CarCharging.com).

For questions about Nissan’s “No Charge to Charge” program and “EZ-Charge”, please visit www.ez-charge.com

Do I pay for parking lot and electric vehicle charging fees?

Parking fees depend on the property owner and/or manager.  Some parking garages or lots charge parking fees, which are separate from the fees associated with using the EV charging stations.

What are the benefits of Electric Vehicles (EV)?

Reduced Emissions – Electric vehicles produce fewer greenhouse gas emissions than internal combustion engines.

Improved Air Quality – Fewer emissions means reduced environmental pollutants and improved air quality.

Cost Savings

  • Fuel – Electricity costs are typically less costly than gasoline.

  • Maintenance – Electric vehicles, including plug-in hybrid have fewer powertrain components and have fewer maintenance requirements than internal combustion engines, i.e. oil changes, brakes, etc.

Reduced Noise – Electric vehicles are typically quieter and reduce engine noise dramatically.

What is the difference between a Level 2 charger and a DC fast charger?

Blink Level 2 (240 volt AC input) Pedestal and Wall Mount EV charging stations are well-suited for any commercial or public location. The sleek design and product features are perfect for spaces such as: retail locations, restaurants, hotels, public parking areas, schools, apartments, office buildings, or airports.

Blink DC Fast Chargers deliver the fastest EV charging rate currently available – capable of providing a full charge in fewer than 30 minutes. The DC Fast Charger is perfect for high-traffic commercial locations, fleets installations, gas stations, and at locations along major transportation corridors. The Blink DC Fast Charger is classified as a DC (480 volt 3-Phase AC input) charging station. The Blink DC Fast Charger is outfitted with a CHAdeMO compliant EV connector. While some EVs offer adaptors for the CHAdeMO connector, not all EVs support the CHAdeMO standard.

What is the difference between a public and a private/restricted location?

Most of our charging stations are available for public usage, however, some locations might be restricted to certain groups (i.e. employees or tenants only). Please refer to station details on the BlinkMap or the Blink Mobile App for more information.

How do I start a Blink charging session?

For quick reference, please download the Blink Pedestal and Wall Mount Quick Start Guide or Blink DC Fast Charger Quick Start Guide.

Drivers can access and initiate charging sessions at public Blink EV chargers via the Blink Mobile App, Blink InCard, Blink Code, or by contacting Blink Customer Support.


Blink Mobile App:
Once you locate and select the Blink EV charging station on the Blink Mobile App, you have multiple options for beginning the charging session, including signing into your Blink Member account or continuing as a Blink Guest and entering your credit card information directly into the App. The updated version of the Blink Mobile App is currently available on Google Play for Android devices and on the App Store for iOS devices.

Blink InCard:
Hold your Blink InCard to the card reader on the charger and follow the instructions on the screen. Your Blink InCard is associated with your Blink Member account and payment information. Drivers can receive or request a free Blink InCard by becoming a Blink Member.

Blink Guest Code*:
A Blink Code can be generated via the Blink Mobile App, at BlinkCode.com, or by calling Blink Customer Support. If you're a  Blink Member, you can also login to your Membership Portal and click "My Blink Codes." Use your generated Blink Code at any Blink charger by selecting, "Not a Member? Charge as a Blink Guest," then follow on-screen instructions to begin charging. If you're not a Blink Member, you can still charge at one of our public chargers. Just purchase a single use Blink Guest Code with your mobile phone, tablet, or computer.

*Please be advised that in order to create a Blink Member account or Blink Guest code, a $1.00 or $5.00 authorization fee will display on the credit card account provided. This is for authorization purposes only. Fees will not actually be charged to your account until you use a station.*

How do I end a charging session?

Press the lock release button on the charger connector, un-plug it from the car, and return it in to the station.

Do I have to be a Blink member to use the Blink chargers?

Anyone can charge at a public charger, no membership required. If you are not a Blink member, payment can be made using a Blink Guest Code, which can be provided from any computer, mobile device, via the Blink Mobile App, or by contacting Blink Customer Support. However, becoming a Blink Member has its advantages. As a member, EV drivers typically enjoy discounted fees at public charging stations on the Blink Network across the country. Blink Memberships are free, have no annual fee, and your InCard is free too.

As a benefit to our Blink Members, you do not have to make a deposit to your Blink account before using the Blink Network. To keep everything simple, we bill you twice a month, on the 15th and the last day of each month, unless you reach a balance of $100. In that case, your payment will be processed immediately.

How much time is needed to charge?

The length of time necessary to charge an EV depends on the rate at which the car charges and the type of charging utilized. For a full charge, charging at a Level 2 EV charger can take a few to several hours and a DCFC can typically charge a Nissan LEAF to 80% in less than 30 minutes.

Who should I contact if I need help or have questions?

Blink Customer Support is available at 888-998-2546 or support@blinknetwork.com.

What is your refund policy?

Refunds for fees that are determined to be erroneous will be made to a user’s credit card or Blink account if the user is charged for Blink usage on the Blink Network that has not taken place and the user is able to reasonably prove that this usage has not taken place within 45 days of the charge event.  If a member disputes a credit card charge directly with their credit card company, their Blink membership account will be suspended for the period of the dispute, unless the dispute is tied to a claim for an erroneous fee for usage on the Blink Network that has been proven by the user and accepted by CarCharging Group. Credit balances will not be refunded.

Will I need to pay a network fee for my residential Blink HQ unit?

No. Your residential Blink unit is tied to your home utility bill. This is a relationship between you and your utility. Fees only apply to commercial Blink chargers that are available in commercial or publicly available areas.

Are there any current incentives or rebates for purchase of a charging station?

Typically, there are incentives available. To learn about local and federal, state, and local incentives that are currently available, please visit the Incentives page of our website.

Have a specific location where you'd like to charge your EV?

Please complete the following form and we'll contact the property owner/manager to discuss 1installing an EV Charging station.

What should I do when a charging station is blocked by a gasoline-powered car or EV that is not actively charging?

While driving an electric vehicle is becoming more popular, not everyone may be aware of some of the common EV charging courtesies. To help educate other drivers that may be parked in or blocking an EV charging station, Blink offers Courtesy Notices & EV Etiquette Notices that you can print and provide to a driver or place on the parked or blocking car as necessary.

Download our Blink Courtesy Notices.
Download our Blink EV Etiquette Notices.

"No Charge To Charge", "ChargeUp", and "EZ-Charge" questions

For questions about Nissan's "No Charge to Charge" program, please visit the EZ-Charge website.
For questions about Kia's "ChargeUp" program, please visit the KIA ChargeUp website.

*EZ-Charge/No Charge To Charge participants: please note that in order to enjoy the benefits associated with Nissan's No Charge to Charge ("NCTC") program on the Blink Network, you must activate your EZ Charge card on the EZ Charge website and register it with the Blink Network. Any charging sessions on the Blink Network which do not utilize the EZ Charge card and/or utilize non-participating NCTC Blink stations will not be eligible for NCTC benefits (Activating a charging session via Blink Code or Remote Start in the Blink mobile app will not provide NCTC benefits even if you are using a NCTC eligible station).

Please locate participating DC Fast Chargers on the EZ-Charge Website Map, since not all Blink stations are eligible to participate in the NCTC program.
Any usage beyond the 30 minutes of free charging at eligible DC Fast Chargers, or any usage at Blink charging stations that are not eligible to participate in the NCTC program, will be billed at Blink Member rate as listed above in the FAQ.

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