Customer Service Agent

Customer Support | Phoenix, Az. | Part-Time, Nights, Weekends

Job Summary​:

Blink Network is looking for night and weekend Customer Care Specialists who will be responsible for handling incoming calls from new and existing customers regarding our electric vehicle (EV) charging services. Using their acquired knowledge of our products or services as well as great customer service skills, these professionals will address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. These part-time positions will be based in our Phoenix office and the shifts will vary depending on business needs.​

Essential Duties and Responsibilities:

  • Answering income calls, responding to customer email, and other support inquiries

  • Assist customers in troubleshooting and resolving common issues encountered while using EV charging stations

  • Answer questions about the product details, the company, current programs, and issues with accounts or products

  • Maintain Customer and Host databases and by entering and updating information

  • Provide customers seeking to purchase products with information that encourages purchase by referring qualified leads to sales

  • Ability to multi-task and work nimbly in a fast-paced environment-Uphold and maintain knowledge of customer service principles and practices.

Skills and Abilities:

  • Superb customer service skills and excellent interpersonal, written, oral, technical, and business communication skills

  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

  • Ability to learn and navigate new software quickly and comfort working with and supporting technology products

  • Familiarity with electric vehicles and electric vehicle charging products (preferred)

  • Strong ability to learn and apply knowledge gained to improve customer service quality and efficiency

  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision

Education and/or Experience:

  • High School Diploma (required)

  • Trade School Certificate or Associate Degree (preferred)

  • 1+ year experience in call center or helpdesk environment (preferred)

  • Prior experience with the following program(s) (preferred):

    • Microsoft Office

    • ZenDesk

    • Nextiva

    • Microsoft Dynamics CRM

**May consider an equivalent combination of education and experience.

Job Type: Part-time Nights and Weekends

This is Non-seasonal position

 

Salary: $13.00 to $16.00 /hour plus shift differential

Work Authorization:

  • United States (required)​

EEOC Statement:

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

© 2018 Blink Charging Co.

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